Punctuality & waiting charges
We highly value punctuality and extend the same expectation to our clients. A waiting charge applies if you arrive 15 minutes late or beyond:
Appointments may need to be cancelled if lateness exceeds 1 hour, or 30 minutes depending on availability.
Studio visitors
To maintain a calm and focused atmosphere conducive to our services, we respectfully ask that clients refrain from bringing additional visitors to the studio.
Face preparation
For optimal results, please arrive with a freshly washed face, free of makeup or mascara. This ensures the best outcome for your appointment.
Hair preparation
For the hairstyling process, please wash your hair thoroughly using shampoo only — refrain from applying conditioner or other hair products. We recommend drying your hair straight the night before your appointment.
Items & services with additional charges
The following items and services are not included in our standard appointment packages and may incur additional charges:
Hair accessories (flowers, decorative items)
Clients provide; no application charge
Client's own hair extensions
per set, includes application
Studio-provided hair extensions
per extension, includes application
Blow-drying on wet hair
Getting-ready shots
If you would like getting-ready shots before dupatta setting, please inform us in advance.
$100 for a 45 minutes slot. Charged as waiting time.
Deposit policy
A non-refundable and non-transferable deposit is required to secure your appointment. The only exception is the trial-linked refund described above — see "Do you offer a consultation or trial?" for details.
A 30% deposit secures your appointment.
Partial cancellation
Partial cancellation of services is not permitted — all services included in a booked package must be completed.
Party package exclusions
Our Regular Party package does not include Tikka, jewelry, dressing, or dupatta setting.
Time changes
Once a booking is confirmed, time changes can only be accommodated if availability permits, taking into consideration the schedules before and after the slot. Please contact us to discuss any rescheduling.
Consultation calls
Consultation calls are reserved for Bridal and Pre-Bridal packages. Please reach out 2-3 weeks prior to your event date to schedule the call. Prepare your questions and inspiration pictures in advance, ideally when your outfit and jewelry are ready for discussion.
Eligible packages: Bridal, Pre-Bridal
Timing: 2-3 weeks prior to event date
By booking an appointment with us, you acknowledge that you have read and agree to abide by these Terms and Conditions.
Questions about any of these? Please reach out before booking — we're happy to clarify.